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Frequently asked questions

Keep Your Extensions Looking Luxe Longer

Gentle Washing Only

  • Wash every 2–3 weeks with a sulfate-free, hydrating shampoo.
  • Always follow with a rich moisturizing conditioner or hair mask.
  • Avoid over-washing — too much can dry out the hair and shorten its lifespan.

Detangle with Care

  • Always detangle before washing, starting from the ends and working your way up.
  • Use a wide-tooth comb, extension brush, or your fingers — never tug or rip through knots.

Air Dry When You Can

  • Blow dryers = stress on the strands. Let your extensions air dry to maintain softness and bounce.
  • If you use hot tools, always apply a heat protectant to prevent dryness and split ends.
  • Avoid using excessive heat daily — it shortens the hair’s natural luster and longevity.

Shipping + Delivery ?

Please allow up to 4 business days for the processing of verified orders. To help us process your order quickly, ensure that your billing and shipping addresses match. If they do not, we recommend using PayPal at checkout—no account required.

All orders ship from our Charlotte, NC facility.

Standard processing time is 1–4 business days from your order date. During high-volume periods such as sales or promotions, processing may take up to 14 business days.

Bundle & Clip-In Guide

(Please note: this guide does not apply to wigs.)

The number of bundles you’ll need depends on your desired volume and selected lengths. All of our extensions are measured when pulled straight. To measure accurately, place your measuring tape just below the weft and extend to the ends.

Recommended Bundle Amounts:

  • 12"–14"Minimum of 2 bundles
  • 16"–18"Minimum of 3 bundles
  • 20"–24"Minimum of 4 bundles
  • 26” and longer5–6 bundles for full volume

For Clip-Ins:

  • 1 full set for length
  • 2 full sets for fullness/volume

For a flawless, voluminous install, we always recommend consulting with your stylist to ensure the perfect amount for your desired look.

Ethically Sourced. Unmatched Quality

Our premium Vietnamese hair is sourced directly from the rural northern regions of Vietnam, where women have passed down natural hair care rituals for generations. Each bundle is cut from a single donor to ensure consistent texture, natural luster, and superior strength from root to tip.

We work closely with trusted partners who uphold ethical collection practices — no mixing, no chemical processing, and no synthetic fibers. This hair is thick, durable, and full, making it the perfect choice for long-lasting luxury installs that can be colored, styled, and reused with ease.

From the village to your crown — our Vietnamese hair delivers clean, raw beauty you can feel confident in.

🌿 Nature Meets Care

Our haircare products are crafted with natural, plant-based ingredients designed to nourish the scalp, strengthen strands, and support healthy hair from root to tip. We prioritize clean, non-toxic formulations — free from harsh sulfates, silicones, parabens, and synthetic fragrances — because your hair deserves the best that nature has to offer.

While our products are made with gentle, vegan-friendly ingredients, we recommend performing a patch test on the scalp or behind the ear before full use. Everyone’s skin is unique, and a scalp sensitivity test helps identify any potential allergic reactions — especially for those with sensitive skin or existing conditions.

Your wellness matters to us — and healthy hair always starts with a healthy scalp.