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Frequently asked questions

Keep Your Extensions Looking Luxe Longer

Gentle Washing Only

  • Wash everyΒ 2–3 weeksΒ with aΒ sulfate-free, hydrating shampoo.
  • Always follow with a richΒ moisturizing conditioner or hair mask.
  • Avoid over-washing β€” too much can dry out the hair and shorten its lifespan.

Detangle with Care

  • Always detangleΒ before washing, starting from the ends and working your way up.
  • Use aΒ wide-tooth comb, extension brush, or your fingersΒ β€” never tug or rip through knots.

Air Dry When You Can

  • Blow dryers = stress on the strands. Let your extensionsΒ air dryΒ to maintain softness and bounce.
  • If you use hot tools, always apply aΒ heat protectantΒ to prevent dryness and split ends.
  • Avoid using excessive heat daily β€” it shortens the hair’s natural luster and longevity.

Shipping + Delivery ?

Please allow up toΒ 4 business daysΒ for the processing of verified orders. To help us process your order quickly, ensure that yourΒ billing and shipping addresses match. If they do not, we recommend usingΒ PayPal at checkoutβ€”no account required.

All orders ship from our Charlotte, NC facility.

Standard processing time isΒ 1–4 business daysΒ from your order date. During high-volume periods such asΒ sales or promotions, processing may take up toΒ 14 business days.

Bundle & Clip-In Guide

(Please note: this guide does not apply to wigs.)

The number of bundles you’ll need depends on yourΒ desired volumeΒ andΒ selected lengths. All of our extensions are measured when pulled straight. To measure accurately, place your measuring tapeΒ just below the weftΒ and extend to the ends.

Recommended Bundle Amounts:

  • 12"–14":Β Minimum of 2 bundles
  • 16"–18":Β Minimum of 3 bundles
  • 20"–24":Β Minimum of 4 bundles
  • 26” and longer:Β 5–6 bundles for full volume

For Clip-Ins:

  • 1 full setΒ forΒ length
  • 2 full setsΒ forΒ fullness/volume

For a flawless, voluminous install, we always recommend consulting with your stylist to ensure the perfect amount for your desired look.

Ethically Sourced. Unmatched Quality

Our premium Vietnamese hair is sourced directly from theΒ rural northern regions of Vietnam, where women have passed down natural hair care rituals for generations. Each bundle isΒ cut from a single donorΒ to ensure consistent texture, natural luster, and superior strength from root to tip.

We work closely with trusted partners who uphold ethical collection practices β€” no mixing, no chemical processing, and no synthetic fibers. This hair isΒ thick, durable, and full, making it the perfect choice for long-lasting luxury installs that can beΒ colored, styled, and reusedΒ with ease.

From the village to your crown β€” our Vietnamese hair deliversΒ clean, raw beautyΒ you can feel confident in.

🌿 Nature Meets Care

Our haircare products are crafted withΒ natural, plant-based ingredientsΒ designed to nourish the scalp, strengthen strands, and support healthy hair from root to tip. We prioritize clean, non-toxic formulations β€” free from harsh sulfates, silicones, parabens, and synthetic fragrances β€” because your hair deserves the best that nature has to offer.

While our products are made with gentle, vegan-friendly ingredients, we recommend performing aΒ patch test on the scalp or behind the earΒ before full use. Everyone’s skin is unique, and a scalp sensitivity test helps identify any potential allergic reactions β€” especially for those with sensitive skin or existing conditions.

Your wellness matters to us β€” and healthy hair always starts with a healthy scalp.